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Please contact the distributor from whom you purchased the product to request a Return a Return for Credit
Please select one of the options below
IMPORTANT! The STEP Partner name and Partner ID number must be included in the "ADDITIONAL INFORMATION" field of the Return for Credit request form. Otherwise the thirty (30) day eligibility period will be applied.
Note: Authorized STEP Partners are not eligible for the enhanced program. The standard 30 day defective return policy applies.
1. In addition to the standard three (3) year warranty, Diamond, Platinum, Gold and Silver Partners are entitled to two (2) years of additional warranty coverage on all embedded network recorders and IP cameras purchased from a Eyematic Strategic Distributor on or after 3/1/2017.* All analog products, accessories and lenses are warrantied for three years.
Note:The extended warranty coverage does not apply to Hard Drives (HDD), PTZ motors or non-PoE WAVE appliances and workstations
2. To make a claim under the additional warranty period, repair requests must be submitted using the extended warranty repair request form below.
Note:Authorized STEP Partners are eligible for the standard three (3) year Eyematic warranty. Either of the Return for Credit request forms below can be used, but the three (3) warranty eligibility period will be applied
If a product is determined to be defective by Eyematic technical support (T/S) staff and the unit was purchased from a Eyematic Strategic Distributor within the past thirty (30) days, the unit can be returned to the distributor for replacement.
Your distributor will be glad to assist you with eligibility validation and the return/replacement process. In the event that you did not purchase the product directly from a Eyematic Strategic Distributor, please contact your place of purchase and ask them to work with the Eyematic Distributor.
Important Note:The T/S staff will provide you with a call ticket number for reference. The call ticket number is not a Return Authorization. The ticket number simply confirms that you contacted the Technical Support staff. The Eyematic Strategic Distributor will determine eligibility for return based on the date of purchase and verification that the returned product meets the RETURN REQUIREMENTS listed below.
Please fill below form to submit your product return request.
CREATED BY Collin IT Solution